FAQ - Frequently Asked  Questions       NEW!

Software Support Agreements

All Intelligence Tracking System purchases  include 90days of free technical support.  Customers requiring support after  this initial offering, may do so by purchasing a software support agreement.   Software support agreements include not only a year of licensing and free unlimited phone  support but also all ITS  software upgrades released during the activated contract period.  ITS  Software Support Agreements may be purchased by calling (815)744-9595. 

Customers allowing their 90 day free  technical support to expire prior to purchasing a Software Support Agreement  will be subject to a 30 day delay in the activation of their Software Support  Agreement.

Customers not choosing to purchase a software  support agreement may obtain support from the ITS Support Team on a per call  basis.  Please call (815)744-9595 and ask for technical support - This service  is available at the rate of $55.00 per 30 minutes, with a maximum of $220.00 per  incident.  ITS maintenance upgrades will be available also on a per upgrade  basis - rates will vary.